Support
We typically respond within two business days. Include your app version and log path—never attach recovered customer files unless asked.
FAQ
Should I keep scanning a clicking drive?
No. Physical damage needs a clean-room lab. Logical software can make media worse.
Why are some files Partial or Unverified?
Deletion, fragmentation, overwrite, or filesystem damage may leave incomplete data. We show the condition explicitly instead of implying success.
Where are logs stored?
See the in-app Help menu after release. Send log excerpts only—redact paths and filenames you do not want to share.
Hardware recovery partners
For flooded, burned, or non-detecting drives, contact a professional data recovery lab. Datattoo Recovery does not provide clean-room services.